Useful Information

Mandatory Documents and Important Information

The following documents are required to collect the vehicle:

•A printed version of your Rental Voucher.

•Passport or Identification card.

•A valid credit card in the name of the main driver.

•A valid (with no major endorsements) driving licence. International driving licence is required for customers whose licence is not written in Roman alphabet. (Arabic, Chinese, Japanese, and Cyrillic etc.). For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license.

•Age Restriction and Driving License: Drivers must be 25 years old and have held a valid driving license for a minimum of 12 months. The maximum driver's age is 99 years.

•Young Driver: Minimum driver age is 21. Drivers age 21 to 24 must pay an additional fee which is payable locally. The cost of young driver is $27 - $45 per day.

Fuel policy

Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return along with an administration fee. The price per litre charged by the rental agent may be significantly higher than the price at the local service station.

Payment Details

The main driver of the car rental contract must be the cardholder of one of the following valid credit cards: American Express, Diners Club, MasterCard, Visa and Discover.

Dollar do not accept any prepaid cards Visa Electron Cards, Maestro Cards or checks. Cash Payment is not accepted.

A deposit of $350 will be blocked for security purposes. Deposits will be returned in full at the end of the rental, provided the vehicle is returned in the same condition as rented.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Cross Border Information

In most cases, vehicles can be driven in any state in the continental United States. Dollar Rent A Car vehicles are not permitted to be taken on ferries or to island locations without prior authorization from Dollar Rent A Car. Travel is also not permitted via rail.

Travel to Mexico is permitted with prior authorization from the following locations - LAX, SAN, ELP, TUS, PHX, SFO. An additional insurance must be purchased locally - the cost of Mexican insurance is 27.80 per day.

Vehicles may be driven into Canada from the following locations: JFK, EWR, LGA and Manhattan locations, ORD, MDW, DTW, PHL, LAX, SFO & BOS. SEA is limited to Southern British Columbia (including Whistler), Vancouver metro area and Victoria BC only. PDX is limited to Vancouver and Victoria, BC only. Travel to Canada must be authorised by Dollar on collection of vehicle.

If travelling to Miami Port a shuttle service to and from the Port is available from 8am to 3pm, 7 days a week and is ONLY available from the Miami Cruise Ship location. When arriving at the port, proceed to the designated pick up area and look for the Dollar shuttle which comes approximately every 45 minutes. Shuttle distance to the location is about 8 miles. ***Vehicles may NOT be returned to the Port of Miami ***

Other Information

• Smoking is not permitted in rental vehicle. If you smoke in your rental vehicle you will be charged for additional cleaning costs.

• Traffic fines, sanctions and judicial costs related to traffic violations and tolls are not included in the rental cost.

• All costs derived from the use of the incorrect and/or lack of petrol are not included.

• The Dollar is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended that the customers have these items covered through personal travel insurance.

• The loss of the vehicle documents is not covered.

• Damages or costs deriving from customers loading the car with more than the stated capacity or taking vehicles “off-road” (unpaved roads) will be the customer’s responsibility.

• No insurance will cover customers driving under the influence of alcohol or drugs, and/or found using their cellular phone at the time of an accident.

• The vehicles displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make/model or traction of the rental vehicle will be the same as the vehicle displayed on our website.

• No refunds will be given if you fail to collect the vehicle at your specified time or if you fail to meet the driving licence, passport, credit card or other documentation requirements outlined in this voucher. Neither do CarTrawler provide refunds for vehicles returned early.

• Voucher: A printed version of your rental voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.

Included in the Price

•CDW (Collision Damage Waiver) and Vehicle Theft Waiver (TW) with Zero Excess. (Not included: Tyres, Glass, Wheels, Rear view and side mirrors, Windows, Hubcaps, Undercarriage etc. Please check with Dollar on arrival).

•Third Party Liability (maximum coverage is 1,000,000)

•Breakdown assistance is included for mechanical failure only.

•Unlimited mileage

•Airport Fee

•Taxes and Fees

•One-way fee is always included in the price quoted online but may be payable at the counter, only applicable for One Way Rentals. Dollar offers free one way rentals within California State and for rentals between California and Nevada State.